Triple and
Quadruple Check ALL your
settings
Check your settings and
check them again. Settings
should be in ALL lower
case. This includes your
email account name and your
POP and SMTP server names.
(If you're unsure about how
to input these, check out
our page on how to set up
email by
clicking here).
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Pay particular
attention to
these items:
-
POP Server
-
SMTP Server
-
Account Name
-
Account
Password
|
If
you host your web site and
email with BusyBrain, both
your POP and SMTP server
should be:
mail.yoururlname.extention
For example, if your URL is
www.abccompany.com, then
your POP and SMTP server
would be:
mail.abccompany.com. There
are exceptions to this when
it comes to
Local SMTP
Settings. If your Internet
Service Provider has a
policy that you must use
their settings for the SMTP
server setting, please
click here, or
contact BusyBrain.
Your account name should be
JUST your name, without an
extension. So, if your
email address is johndoe@abccompany.com,
your account name would be
johndoe.
Click here for more
information on account name
settings.
Check your Virus Scan
Software
Open up whatever software
you use to check email for
viruses and double check the
settings. Some software can
be set to check outgoing
email for viruses, and this
could be causing you
problems if you use email
stationery, graphics, or
attachments when you send
email. Trying telling the
software not to scan
OUTGOING mail.
Try a local SMTP setting
The SMTP (Small Mail
Transfer Protocol) is what
sends email FROM your
computer. In the past,
ISPs (Internet Service
Providers) allowed mail to
flow through their systems
on the way to a server that
would hopefully check it for
spam, viruses, and spyware.
More and more local ISPs are
NOT permitting this anymore,
and are insisting that you
use their server for these
functions.
This is
their way of helping to cut
down on destructive email.
BellSouth, RoadRunner,
BellAtlantic, Bell of
Pennsylvania, BrightHouse
and others are now doing
this, and it seems to be
happening one state at a
time. North Carolina and
Ohio ISPs seem to be at the
forefront of this movement,
but BusyBrain has now heard
from customers in Georgia
and Texas who are starting
to encounter this change.
Quite
simply, while it's a good
idea for the ISPs to take a
more active role in helping
to monitor destructive
email, it also causes
customers to have to make
changes to their settings
without prior notice.
You can
try changing your SMTP
setting in your email
software to force your email
to use the local ISP, and if
that doesn't work you can
change it back.
Click
here for a list of ISPs and
their settings
Change your email account
name suffix
If
you've entered your email
account name as "you@yourcompany.com",
and can't send email, try
changing the email account
name to "you" and removing
the "@yourcompany.com"
suffix. If the reverse is
true, that you haven't used
the "@yourcompany.com"
suffix, then try adding it.
Update your Windows XP
If
you're using Windows XP as
your operating system, you
may need to download and
install Service Pack 3.
Click here to read about Service
Pack 3 for Windows XP and to
get your free download and
installation from Microsoft.
If you're a BusyBrain
Hosting & Email customer,
and none of these
suggestions worked for you,
contact us toll free at:
888-223-8569 |
