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Customer Survey
 

Thank you for allowing Qualtest to provide your testing needs.  In an effort to serve you even better in the future, please take a moment to complete our customer survey.  We appreciate your input, and look forward to serving you again.  All information is optional:

Your Information
Your Name:
Your Company Name:
Phone Number:
Email:
Purchase Order Number:
Quote

Please rate from 1 (Poor) to 5 (Excellent)

The quote was received in a timely manner.

1     2     3     4     5
The quote presentation was easy to follow.

1     2     3     4     5

All costs were clearly stated.

1     2     3     4     5

Pricing was reasonable and fair.

1     2     3     4     5

The quote accurately reflected your testing needs.

1     2     3     4     5

Suggestions for Quote Improvement:
Service

Please rate from 1 (Poor) to 5 (Excellent)

All technical issues were satisfactorily resolved prior to start of test.

1     2     3     4     5
Testing was scheduled in a timely manner.

1     2     3     4     5

The facility was clean and orderly.

1     2     3     4     5

Facility accommodations were satisfactory.

1     2     3     4     5

Qualtest personnel were sufficiently prepared to start testing.

1     2     3     4     5

Qualtest personnel were friendly, professional, knowledgeable and helpful.

1     2     3     4     5

Qualtest equipment and instruments were adequate and capable.

1     2     3     4     5

Suggestions for Service Improvement:  
Product

Please rate from 1 (Poor) to 5 (Excellent)

Test documentation presentation was clear, orderly, and easy to follow.

1     2     3     4     5
Test documentation information was accurate and complete.

1     2     3     4     5

Test documentation satisfied all reporting obligations and requirements.

1     2     3     4     5

Test documentation was delivered in a timely manner.

1     2     3     4     5

Suggestions for Product Improvement:  
Over-All

Please rate from 1 (Poor) to 5 (Excellent)

Communicating with Qualtest was easy, open and productive.

1     2     3     4     5

Any information requested by Qualtest was understandable and reasonable.

1     2     3     4     5

Qualtest personnel care about quality and getting the test done right.

1     2     3     4     5

Qualtest has a good process for incorporating customer requested changes.

1     2     3     4     5

Qualtest has a good process for resolving test anomalies.

1     2     3     4     5

Qualtest is an honest test lab that operates with integrity.

1     2     3     4     5

Good value was received relative to the cost of the test.

1     2     3     4     5

Qualtest is capable of satisfying all my testing needs.

1     2     3     4     5

Testing with Qualtest was an overall positive experience.

1     2     3     4     5

I would recommend Qualtest to others.

1     2     3     4     5

Suggestions for Improving the Qualtest Testing Experience:  

Thank you for taking the time to complete this survey and helping Qualtest to improve.

Sincerely,

Fritz Depenthal, President, Qualtest, Inc.

 

 
   
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