Qualtest Customer Survey



*Delivering Quality - One Test At A Time*
Environmental Facility:	Phone: 407-293-5844 / Fax: 407-297-7376 / info@Qualtest.com
EMI Facility:	Phone: 407-313-4230 / Fax: 407-313-4234 / info@Qualtest.com

Customer Survey

Thank you for allowing Qualtest to provide your testing needs. In an effort to serve you even better in the future, please take a moment to complete our customer survey. We appreciate your input, and look forward to serving you again. All information is optional:

Your Information

Your Name:
Your Company Name:
Phone Number:
Email:
Purchase Order Number:

Quote

Please rate from 1 (Poor) to 5 (Excellent)

The quote was received in a timely manner.

1 2 3 4 5

The quote presentation was easy to follow.

1 2 3 4 5

All costs were clearly stated.

1 2 3 4 5

Pricing was reasonable and fair.

1 2 3 4 5

The quote accurately reflected your testing needs.

1 2 3 4 5

Suggestions for Quote Improvement:

Service

Please rate from 1 (Poor) to 5 (Excellent)

All technical issues were satisfactorily resolved prior to start of test.

1 2 3 4 5

Testing was scheduled in a timely manner.

1 2 3 4 5

The facility was clean and orderly.

1 2 3 4 5

Facility accommodations were satisfactory.

1 2 3 4 5

Qualtest personnel were sufficiently prepared to start testing.

1 2 3 4 5

Qualtest personnel were friendly, professional, knowledgeable and helpful.

1 2 3 4 5

Qualtest equipment and instruments were adequate and capable.

1 2 3 4 5

Suggestions for Service Improvement:

Product

Please rate from 1 (Poor) to 5 (Excellent)

Test documentation presentation was clear, orderly, and easy to follow.

1 2 3 4 5

Test documentation information was accurate and complete.

1 2 3 4 5

Test documentation satisfied all reporting obligations and requirements.

1 2 3 4 5

Test documentation was delivered in a timely manner.

1 2 3 4 5

Suggestions for Product Improvement:

Over-All

Please rate from 1 (Poor) to 5 (Excellent)

Communicating with Qualtest was easy, open and productive.

1 2 3 4 5

Any information requested by Qualtest was understandable and reasonable.

1 2 3 4 5

Qualtest personnel care about quality and getting the test done right.

1 2 3 4 5

Qualtest has a good process for incorporating customer requested changes.

1 2 3 4 5

Qualtest has a good process for resolving test anomalies.

1 2 3 4 5

Qualtest is an honest test lab that operates with integrity.

1 2 3 4 5

Good value was received relative to the cost of the test.

1 2 3 4 5

Qualtest is capable of satisfying all my testing needs.

1 2 3 4 5

Testing with Qualtest was an overall positive experience.

1 2 3 4 5

I would recommend Qualtest to others.

1 2 3 4 5

Suggestions for Improving the Qualtest Testing Experience:

Thank you for taking the time to complete this survey and helping Qualtest to improve.

Sincerely,

Fritz Depenthal, President, Qualtest, Inc.